We want you to be completely happy with your purchase. Please read the following policies before placing your order.

As part of our commitment to sustainability, we operate on a made-to-order model for all of our pieces.

Custom/Bespoke pieces are final sale and cannot be returned or exchanged.

Personalized, engraved, and discontinued or sale items are final sale and cannot be returned or exchanged.

Made to Order items are final sale and cannot be returned or exchanged.

Made-to-Order Jewelry and At-Home Comparisons
All PIAZ Jewelry pieces are handmade (or Handcrafted) to order unless the product is expressly labeled “Ready to Ship”, “Available”, “available to purchase”, or synonyms.

“Handcrafted in 4 weeks”, or “Handcrafted in 4-6 weeks” do not mean that an item is currently in stock. Production timelines shown on product pages indicate that the piece will be made after the order is placed.

Made-to-order jewelry is final sale and cannot be returned or exchanged. Purchasing multiple made-to-order pieces with the intention of comparing them at home and returning one or more—sometimes known as “bracketing”—is not permitted unless PIAZ Jewelry approves the arrangement in writing before purchase.

Customers who would like to compare designs, proportions, sizes, or compatibility with an existing ring must contact PIAZ Jewelry before ordering. Our resin Try-On Kit is specifically available for this purpose. A resin sample represents the design and approximate proportions but differs from finished gold jewelry in weight, texture, durability, and exact fit.

PIAZ Jewelry reserves the right to cancel orders that appear to contain multiple made-to-order pieces intended primarily for comparison or at-home try-on. Approved returns apply only to eligible Ready to Ship merchandise  (Ready to Ship collection, or In stock) and remain subject to the conditions and deadlines stated below.

Domestic Returns — Ready to Ship (In Stock) Merchandise Only: If you are unsatisfied for any reason, you may return your item(s) within 5 business days of the delivery date for a refund, less round trip shipping. You may exchange or return items for store credit within 10 business days of the delivery date, less the value of round trip shipping. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

For purposes of this policy, “In-Stock Merchandise” refers exclusively to completed pieces listed or sold through the PIAZ Jewelry Ready to Ship collection.

Store Credit Purchases

Any order paid in whole or in part with PIAZ Jewelry store credit is considered final sale and cannot be returned, exchanged, or refunded. Store credit has no cash value, cannot be refunded to a credit card or other payment method, and cannot be converted into new store credit through a return.

This restriction does not apply if PIAZ Jewelry sends an incorrect item or confirms that the merchandise arrived damaged or defective.

We do not accept returns, exchanges, or resizing requests for International orders.